At delivery
Check format, quantity, seal and visible condition. Report a shortage, leak or visible damage immediately where possible.
Customer support
Complaints & Returns
Clear information helps us resolve an issue quickly.
Information to provide
- Name and contact details
- Purchase date and point
- Format and quantity
- Lot or packaging reference
- Description and photographs where relevant
- Storage and intended use
Do not discard evidence
Keep the product, packaging, cap, label and remaining contents safely until GWT X provides instructions, unless keeping them would create a safety risk.
Returns
Unopened standard products may be eligible for return only when confirmed by GWT X and subject to mandatory consumer law. Opened, contaminated, personalised, specially ordered, bulk or export products are not ordinarily returnable unless defective or required by law.
Assessment
GWT X may inspect the product and records before deciding on replacement, credit, refund or rejection. Acceptance of a returned item is not automatic admission of liability.
Dealer purchases
Customers buying from an independent dealer should first retain proof of purchase and contact that point, unless GWT X directs otherwise.
Contact
Email info@e-bd.group or WhatsApp +230 5778 6080. Mandatory legal remedies remain available.